A mobile phone and notebook made me unusually productive yesterday. Not exactly as busy as a bee but close. Apart from the times when I was walking the dogs I was hanging onto a phone line for the passport office. The notebook had significant dates in, that I knew I would need to quote and the phone was on loudspeaker so everyone in hearing distance was subjected to the truly terrible ‘on-hold’ music and the constant message about busy operators and suggestions that I use the on line system.
I will spare you my rage in full, a synopsis is the kinder option.
I have spent almost ten hours in the last two weeks on the phone to the passport office. Most of it listening to their dreadful music, not dreadful because the composer had a bad day but dreadful because the recording is reproduced so badly. The music is constantly interrupted by an announcer who speaks so gently and patronisingly that I wished harm on her.
Nearly two and a half hours on hold, in total, yesterday got most of the days dull jobs done.
Plenty of yardening which is where the illustrations come from.
All the washing done, no need for you to be bored by that. I even managed a small water colour doodle for my art course.
The thing I didn’t achieve was a resolution to the Passport situation. I still dont have one and it seems not even to be on the horizon. The Passport Office, in line with our Conservative Government Guidelines, lie. It seems that after surviving the aural hell that is their phone line queueing system, their overworked operators will tell you any old, plausible guff to get you off the line so they can lie to next person and achieve their lie goals for the day.
I have now entered the complaint system, lets see where that takes me.
Not abroad, that much is certain.
3 thoughts on “#182 theoldmortuary ponders”
so incredibly frustrating, I’m sure. (to say the least). at least you had beautiful experiences along the way while waiting. (except for the music)
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Very irritating because they always set a time limit of at least two weeks before you can nag again. It also takes that long to get over the phone calls.
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ptsd is lasting